Lux Pilates Nyc

Studio Policy
Studio Policy
Studio Policy
Studio Policy
Studio Policy
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Studio Policy

Bring your grip socks!
For the health and safety of everyone, we do require grip socks to be worn during your class or session with no exceptions. Please bring your own if you have them. We do have them for sale at the studio for your convenience. Regular socks do not count – they must have grip attached to the bottom of the foot on the socks!

Please arrive on time!     
On time for class means 5 minutes prior to the start of your class. If you have never attended LuxPilates studio please arrive at least 10 minutes early to fill out paperwork. If you happen to be running past 5 minutes late and someone happens to be someone wait listed, you may forfeit your class.

No cell phones or gum during class please!
Please keep all of your belongings, except a bottle of water and small towel, in the cubbies at the front of the studios. Cell phones that are placed underneath the reformer may be stepped on and broken, accidents can happen.

Please register and reserve your spot on-line ahead of class time!
Our on-line profile is where you are able to purchase and schedule classes. Please note a valid credit card must be on file to be able to reserve classes.

If you know you are not able to attend your class or session, please cancel!
Group classes require 12 hours’ notice for cancellation.
Classes cancelled after the 12 hour cancellation period leading up to the start of class will result in a Late Cancel and a loss of class credit.
No-Shows will result in a loss of class credit
**Unlimited package holders will be charged a fee of $10 for a Late Cancel and a fee of $15 for a No-Show  
Private sessions require a 24 hour cancellation notice. 
Please contact the studio if you have any concerns or questions regarding our policies.

What should I do if I need to go away?
We understand that life happens. If life takes you away from Pilates for a period of time, we offer our members the convenience of placing their membership on a temporary hold! Your membership can be placed on a temporary hold up to two times per calendar year for a period of no more than two weeks per occurence. 

Are there age restrictions for taking classes?

As much as we would like to teach Pilates to everyone and at any age we do cater to an adult environment. You must be 18 years of age to attend classes, or at least 16 years of age with parental consent. We can cater to any age with private sessions since we must pay attention to very specific needs of a growing body.                                       

Additional info…
A valid credit card must be on your profile with the studio in order to enroll in class.
The Unlimited Monthly Membership is limited to one class per day per client.
Single class purchases expire 30 days from the date of purchase.
Monthly allotted classes do not “roll over” one month to the next. A month is defined as 30 consecutive days.
Payments are non-refundable and single classes, class packages, monthly passes and memberships are non-transferable.
Instructors may be subject to change without notice.
Please contact the studio if you have any concerns or questions regarding our policies.



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